Shipping policy

Shipping & Delivery

Aisle & All offers a curated range of wedding accessories, personalised products and made-to-order details.

Because different products are produced in different ways, preparation and delivery times can vary between items. Please check the estimated timeframe shown on the individual product page before ordering.

Personalised and made-to-order products

Many Aisle & All products are created specifically for your wedding.

Production begins only after we have received the personalisation information required for the product. This may include names, wedding date, wording, artwork or other selections.

Production time is separate from delivery time.

If information required to produce your order is missing, unclear or incorrect, this may delay fulfilment.

Please check all names, dates, spelling and other personalised information carefully before submitting your order.

Estimated delivery times

The estimated production and delivery timeframe for each product is displayed on its product page where applicable.

These timeframes are estimates rather than guaranteed delivery dates.

Wedding products are often time-sensitive, so we strongly recommend ordering well in advance of your wedding or event.

If your wedding is particularly close, please contact us at hello@aisleandall.com before ordering and we can advise whether the product is realistically achievable within your timeframe.

Orders containing more than one product

Aisle & All works with a number of specialist production and fulfilment partners.

Different items within the same order may therefore be produced in different locations and may arrive in separate parcels.

You will not normally be charged additional shipping simply because we choose to fulfil an order in more than one parcel, unless a different shipping arrangement was clearly stated at checkout.

If part of your order arrives before another part, this does not necessarily mean the remaining item is missing.

Please contact us at hello@aisleandall.com if you have any concerns about an outstanding parcel.

Direct-from-supplier delivery

Some products may be shipped directly to you by one of our specialist production partners.

Where possible, these orders are sent using neutral or white-label packaging.

The carrier name, dispatch location or tracking information may occasionally refer to the production or fulfilment partner rather than Aisle & All.

Aisle & All remains your point of contact for the order.

Ireland delivery

Shipping charges, where applicable, are calculated or displayed at checkout.

Some products may include Ireland delivery within their product price, while others may have shipping calculated separately.

The amount shown at checkout before payment is the applicable delivery charge for your order.

European and international delivery

Where delivery outside Ireland is available, shipping options and charges will be displayed at checkout.

International delivery times can vary depending on destination, carrier and the product's production location.

Orders shipped outside the European Union may be subject to local customs charges, import duties, taxes or handling fees imposed by the destination country. Where such charges apply, they are normally the responsibility of the recipient unless we explicitly state otherwise at checkout.

Tracking

Tracking is provided where it is available from the relevant carrier or fulfilment partner.

Not every service or product will necessarily include tracked delivery.

If tracking is available, we will provide the details after dispatch.

Incorrect delivery information

Customers are responsible for ensuring that the delivery address and contact information supplied at checkout are accurate and complete.

If you notice an error, contact us at hello@aisleandall.com as soon as possible.

Once an order has entered production or been dispatched, we cannot guarantee that the delivery address can be changed.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may need to be paid before an order can be resent.

Delays

We make every reasonable effort to ensure orders arrive within the expected timeframe.

However, carrier delays, severe weather, customs processing, production issues and other circumstances outside our reasonable control can occasionally affect delivery.

If we become aware of a significant delay affecting your order, we will contact you where possible.

If an order has not arrived within the expected timeframe, please contact hello@aisleandall.com and we will investigate it.

Damaged parcels or missing items

Please inspect your order when it arrives.

If a product arrives damaged, defective, incomplete or incorrect, contact us as soon as possible at hello@aisleandall.com.

Please include your order number and photographs of the product and packaging where possible so we can investigate the issue quickly.

Do not dispose of damaged packaging until we have advised you that it is no longer required.

Wedding-date responsibility

We understand that many Aisle & All purchases are required for a specific wedding date.

Customers should therefore allow adequate time for production, delivery and, where appropriate, correction or replacement of an item.

Please do not rely on an estimated delivery date when ordering at the last minute for a wedding or event.

Where we have expressly agreed in writing to a specific guaranteed delivery arrangement, those agreed terms will apply.

Questions about delivery

For any questions about production times, shipping or an existing delivery, please contact:

Aisle & All
hello@aisleandall.com
aisleandall.com